# Refund and Cancellation Policy
Last updated: August 11, 2026
Spaces of Luxury LLC is committed to fair and transparent treatment of every guest. This policy explains how cancellations and refunds work for every reservation, whether booked directly with us, through VRBO, or through Airbnb. Cancellation tiers differ by platform and are set out in full below.
## Cancellation Policy
Your cancellation tier depends on where you booked. All windows are measured from your scheduled check-in date.
Direct bookings and VRBO
- 60 or more days before check-in: 100% refund of all amounts paid
- 30 to 59 days before check-in: 50% refund of all amounts paid; the remaining 50% is retained to cover revenue disruption and rebooking costs
- Fewer than 30 days before check-in: No refund; 100% of amounts paid is retained
Airbnb
- 30 or more days before check-in: 100% refund of all amounts paid
- 7 to 30 days before check-in: 50% refund of all amounts paid; the remaining 50% is retained
- Fewer than 7 days before check-in: No refund; 100% of amounts paid is retained
All platforms
- Early departures: No refund for unused nights, regardless of platform
If you booked through Airbnb or VRBO, that platform's cancellation policy controls. The cancellation policy displayed to you on the platform at the time of booking supersedes any conflicting term in our Rental Agreement with respect to pre-arrival cancellation and refund. The tiers above reflect the policy we have set on our listings and are provided so you have it in one place, but they do not modify or override the platform's terms. If the policy displayed at booking differs in any respect, the platform's policy governs.
For Airbnb reservations specifically, Airbnb is the merchant of record. Airbnb's terms govern both the applicable cancellation policy and how refunds are processed, including any grace period Airbnb applies right after booking, the treatment of Airbnb service fees, and disbursement timing.
For direct bookings made with us outside any platform, the direct booking tiers above govern and our Rental Agreement controls in full.
## How Refunds Are Processed
Refunds are issued to the original payment method used for the reservation whenever technically possible. Refunds are typically completed within 10 business days of approval. Actual receipt of funds may take additional time depending on your bank or payment provider.
In exceptional circumstances, including bank verification delays, investigation of a related dispute, or situations where an alternate payment method is required (see below), refund processing may take up to 30 calendar days.
## When a Refund to Your Original Payment Method Is Not Possible
There are several reasons a refund to your original payment method may not be technically feasible, including:
- An expired credit card, debit card, or bank account
- A closed, canceled, or restricted payment account
- A card read error, tokenization failure, or other processor-side technical error
- A merchant account processing limitation or restriction
- Any error, decline, or refusal from the card network, issuing bank, or payment processor
- Any other technical or administrative reason our payment processor is unable to complete the refund
In any of these cases, we will contact you to arrange an alternate refund method. By making a reservation and signing our Rental Agreement, you agree to provide alternate refund payment information within 5 business days of our written request so we can complete your refund promptly.
The primary alternate refund method is wire transfer. Zelle, Venmo, and CashApp may also be available at our discretion, typically for smaller refund amounts.
## Your Cooperation Is Required
We are committed to processing every refund that is owed. To make that possible, we need your cooperation with the refund process. This includes:
- Providing complete and accurate alternate payment information when requested
- Signing any written acknowledgment confirming the refund method and amount
- Responding to our communications about the refund within the requested timeframes
If we are unable to reach you or you decline to provide alternate payment information when required, we cannot complete the refund. Your cooperation is a condition of receiving your refund.
## Our Commitment to You
We are committed to refunding you whenever a refund is owed under the Rental Agreement. This includes:
- Cancellations made within the applicable full-refund window for the platform on which you booked
- Reservations we cancel for reasons other than a violation of the Rental Agreement
- Cases where the property becomes unavailable and no suitable alternative is accepted
- Unused portions of the damage deposit after the property is inspected
In every case where a refund is owed, we will complete the refund through your original payment method or, where that is not feasible, through the alternate method you provide.
## Non-Refundable Situations
The following are not eligible for refund:
- No-shows or failure to arrive on the scheduled check-in date
- Early departures or shortened stays
- Cancellations outside the applicable cancellation window
- Reservations cancelled due to violation of house rules or the rental agreement
- Falsification of booking information
- Dissatisfaction with the property, neighborhood, or amenities
- Weather or external conditions outside our control
## When We May Cancel Your Reservation
We take confirmed reservations seriously and will not cancel for convenience or to rebook at a higher rate. We may cancel a reservation only in the following circumstances:
- Unforeseen circumstances making the property unsafe (damage, maintenance emergencies, natural disasters, utility failures)
- Safety or legal concerns
- Permit or regulatory issues
- Sale or transfer of the property
- A listing error, availability conflict, or property discrepancy caused by inaccurate or falsified information supplied to us by a third-party property owner
- Force majeure events
In every such case, you will receive a full refund of amounts paid as your sole and exclusive remedy. Where a comparable substitute property is available, we will offer it to you first; you may accept the substitute in writing or take the full refund.
## If a Property Becomes Unavailable During Your Stay
If a property becomes unavailable, unusable, or unsafe after check-in, for any reason, we will offer a comparable substitute property if one is available. If no substitute is available or you decline it, you will receive a pro-rata refund for the unused portion of your stay, calculated from the date you vacate.
In these situations, a substitute property or a refund is your sole remedy. We are not responsible for travel expenses, alternate lodging costs beyond the refund, event or vendor costs, or other consequential losses, and we have no obligation to secure accommodations outside our own portfolio. Travel insurance is the appropriate mechanism for recovering trip costs of this kind, and we strongly recommend it for every reservation.
## Events
We welcome events at many of our properties. Prior written approval is required for any gathering where total attendance at the property exceeds 20 people at any time, counting everyone present including guests staying at the property, or for any gathering involving hired entertainment, amplified music, a DJ, catering, event staff, rented event equipment, or any commercial vendor, regardless of headcount. Submit event requests in writing at least 30 days before the event date.
Event fee. Where total attendance exceeds 20 people, a non-refundable event fee applies, calculated at $50 per attendee for every attendee above 20, with a minimum event fee of $1,000. An approved event with 21 to 40 attendees carries the $1,000 minimum; an event with 60 attendees carries a fee of $2,000; an event with 80 attendees carries a fee of $3,000. The event fee is due at the time of event approval, is separate from the damage deposit, and is not applied against damage or other amounts owed.
Increased damage deposit. For approved events over 20 attendees, the refundable damage deposit increases to 20% of the total reservation cost, with a minimum of $2,500 and a maximum of $10,000. As with any damage deposit, any unused portion is refunded after the property is inspected following your stay.
Vendor insurance. Every vendor engaged in connection with an event must carry general liability insurance of at least $1,000,000 per occurrence, naming us and the property owner as additional insureds, with certificates provided at least 10 days before the event.
If an approved event is cancelled or terminated for breach. If we cancel or terminate an approved event because attendance exceeds the approved headcount, because required vendor insurance or permits were not provided, or because of a noise or ordinance violation or other material breach of the event terms, the event fee is non-refundable and the event deposit is subject to forfeiture. Full terms are set out in the Rental Agreement.
## Damage Deposits
For direct and VRBO bookings, a refundable damage deposit is collected 30 days before check-in. The deposit is 15% of the total reservation cost, with a minimum of $500 and a maximum of $3,000. Any unused portion of the deposit is refunded to your original payment method within 10 business days after the property is inspected following your stay. For Airbnb bookings, damage and related claims are handled through Airbnb's own damage and resolution process.
## Late Payment
Every scheduled payment is due within 72 hours of the invoice being sent. A 10% late fee applies to any invoice not paid within that window. Guests have 2 days after the late fee is triggered to pay the invoice plus the late fee to keep the reservation active. If not paid within the 2-day cure window, the reservation is automatically cancelled. Full details of the late fee policy are set out in the Rental Agreement.
## How to Request a Refund or Dispute a Charge
We strongly prefer to resolve any refund question or billing concern through direct communication before you contact your bank or card issuer. In most cases we can resolve refund requests within 3 to 5 business days.
To request a refund or discuss a charge, please contact us:
- Email: spacesofluxury@gmail.com
- Phone: (401) 684-8630
- Response time: We respond to refund inquiries within 3 to 5 business days.
## Chargebacks
Because we are committed to processing every refund that is owed, we ask that you contact us directly before filing a chargeback with your bank or card issuer. Our direct resolution process is typically faster than a chargeback and preserves your rights under this policy and the Rental Agreement.
Please contact us first at [spacesofluxury@gmail.com](mailto:spacesofluxury@gmail.com) or (401) 684-8630. We will respond within 3 to 5 business days. If we are unable to resolve your refund concern through direct communication, you may of course exercise your rights under applicable consumer protection laws and card network rules.
Nothing in this policy limits your rights under applicable consumer protection laws or card network rules for charges that were not authorized by you.
## Full Terms
This policy summarizes the refund and cancellation provisions of our full Rental Agreement, which governs all reservations. Where there is any inconsistency between this policy and the Rental Agreement, this policy governs the refund and cancellation mechanics and the Rental Agreement governs everything else.
## Contact
Spaces of Luxury LLC
Email: spacesofluxury@gmail.com
Phone: (401) 684-8630