# Privacy Policy
Last updated: August 11, 2026
Spaces of Luxury LLC ("Spaces of Luxury," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal information.
This policy applies to information collected through our website, our booking process (whether direct or through a third-party platform), and our communications with you before, during, and after your stay.
## Information We Collect
We collect the following categories of personal information:
Information you provide to us:
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth or age verification information
- Government-issued identification when requested to verify age or identity
- Payment information (processed by our third-party payment processor; we do not store card details on our servers)
- Booking preferences, special requests, and communications with us
- Emergency contact information you choose to provide
- Signature and acknowledgment records related to the Rental Agreement
Information collected automatically:
- IP address and approximate location derived from IP
- Device type, browser type, and operating system
- Pages visited on our website, referral source, and time spent
- Cookies and similar tracking technologies (see Cookie Policy below)
Information from third parties:
- Booking details, guest information, and payment metadata from booking platforms including Airbnb and VRBO when you book through them
- Verification information from identity verification services when required
- Records from smart lock, access control, and property monitoring systems during your stay
Information related to your stay:
- Check-in and checkout times
- Access log records from smart locks and entry systems
- Communications with us via email, text, or platform messaging
- Property condition photographs before and after your stay
- Documentation of any incidents, damage, or rule violations
## How We Use Your Information
We use your personal information for the following purposes:
- Processing reservations and communicating with you before, during, and after your stay
- Verifying your identity and age
- Processing payments, refunds, and damage claims
- Providing customer support and responding to inquiries
- Sending transactional communications (booking confirmations, check-in instructions, follow-ups)
- Enforcing the Rental Agreement and this policy
- Investigating and responding to disputes, chargebacks, or claims
- Complying with legal obligations, including tax reporting and law enforcement requests
- Protecting our property, our staff, and other guests
- Improving our services and website
- Sending marketing communications only if you have opted in
## Who We Share Your Information With
We share your information only with the following categories of recipients:
Service providers who help us operate our business:
- Payment processors for transaction processing
- Booking platforms (Airbnb, VRBO) when reservations are made through them
- Property management software providers
- Email and messaging service providers
- Identity verification services
- Cleaning, maintenance, and property service vendors
- Insurance providers and claims administrators
Legal and regulatory recipients:
- Law enforcement, courts, or regulatory authorities when required by law or in response to a valid legal request
- Attorneys, arbitrators, and mediators in connection with disputes
- Tax authorities for required reporting
Card networks and financial institutions:
- Card networks, issuing banks, and payment processors in connection with chargeback responses and payment disputes
Property owners:
- Anonymized or aggregated information about occupancy and stays for properties we manage on behalf of third-party owners
In connection with business transfers:
- If we sell or transfer all or part of our business, guest information may be transferred as part of that transaction
We do not sell your personal information to third parties for their marketing purposes.
## How Long We Keep Your Information
This section is the authoritative retention schedule for all personal information we collect, including information collected under the Rental Agreement. We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
- Reservation and booking records: at least 7 years for tax and legal compliance
- Payment metadata and transaction records: at least 7 years for tax and legal compliance
- Communication records (email, SMS, platform messaging): at least 3 years
- Damage assessment, property condition photographs, and dispute records: at least 6 years or until the applicable statute of limitations expires, whichever is longer
- Smart lock and access log records: at least 2 years
- IP addresses, device identifiers, and geolocation data: at least 2 years
- Marketing preferences: until you unsubscribe or request deletion
- Website analytics: typically 26 months
Where a dispute, chargeback, insurance claim, legal proceeding, or law enforcement matter is pending or reasonably anticipated, we retain all related records until that matter is fully resolved and any applicable appeal or limitations period has expired, even if that period exceeds the schedule above.
## Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete information
- Deletion: You can request that we delete your personal information, subject to legal retention requirements
- Portability: You can request that we provide your information in a portable format
- Opt out of marketing: You can opt out of marketing communications at any time
- Opt out of sale or sharing: We do not sell personal information, but where required by law, you may exercise this right
To exercise any of these rights, contact us at spacesofluxury@gmail.com. We will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing your request.
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to non-discrimination for exercising these rights.
Virginia, Colorado, Connecticut, and other state residents have similar rights under state privacy laws. Contact us at the email above to exercise these rights.
## Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and improve your experience
- Analyze how our website is used
- Support security features and detect fraudulent activity
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
## Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encrypted transmission of payment information, restricted access to guest records, and secure storage of sensitive documents. No system is completely secure, and we cannot guarantee absolute security, but we take reasonable steps to protect the information you share with us.
## Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us at spacesofluxury@gmail.com and we will delete it.
## International Users
Our services are operated in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.
## Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you through our website or by email. Your continued use of our services after any changes indicates your acceptance of the updated policy.
## Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Spaces of Luxury LLC
Email: spacesofluxury@gmail.com
Phone: (401) 684-8630
Response time: We respond to privacy inquiries within 7 business days.